Zendesk Integration: Helpdesk & Knowledge-base

Zendesk

Connect Zendesk and send data to Zendesk with Rudderstack.

CategoryCustomer ServiceType

Destination

Overview

RudderStack allows you to send important customer information in real-time to Zendesk. You can add Zendesk as a destination on the RudderStack dashboard. After this, you can utilize the RudderStack cloud mode to track, collect, and send event data to Zendesk. RudderStack also allows you to verify the authenticity of a customer’s information before creating a user in Zendesk. You can also create organizations and add or remove users from it.

By Adding Zendesk Support for RudderStack, you can:

Map your customer information to the standard Zendesk user attributes
Add or remove users from their organization with ease
Create or update new organizations in Zendesk
Verify your users before sending their information to Zendesk

Zendesk offers tools and services that ensure cutting-edge support and sales across various business functions. It allows businesses to serve their customers in the best way possible, enabling easy processing and resolution of customer issues. Zendesk offers features such as live chat, call center software capabilities, and a smart knowledge base so that users can easily handle any type of customer question.

FAQs

What is Zendesk used for?

Zendesk is a third-party customer success CRM tool that enables businesses to centralize and act on customer records.

Is it hard to set up Zendesk?

Difficulty can vary based on the amount and type of your customer data. Many users choose to simplify implementation by sending data to Zendesk through secure customer success integration tools like RudderStack.

How much does it cost to integrate Zendesk with RudderStack?

Pricing for Zendesk can vary depending on your use case and data volume. RudderStack offers transparent, volume-based event pricing. See RudderStack's pricing.

What can you do with Zendesk?

With Zendesk, you can easily track, prioritize and resolve your customer queries and give them the best-in-class support. Zendesk offers two major capabilities – Support and Sales. The Zendesk Support suite allows you to leverage their live chat and messaging capabilities, smart self-service and an extensive knowledge base. Their Sales suite offers cutting-edge marketing, analytics and reporting capabilities as well as a strong Sales CRM to convert leads into potential customers. With Zendesk, you can nurture long-lasting customer relationships with personalized, responsive support across various channels.

Does Zendesk have a free trial?

Zendesk offers a free 14-day trial. You can get started within minutes, and there is no credit card required to sign up. Their free trial includes features such as Sales CRM, projects, billing, and many other features offered in the Team edition. However, the trial does not include advanced analytics capabilities or their Customer Portal.

How can you leverage the Zendesk FAQ software?

Zendesk’s FAQ solution is a powerful customer service and support solution for any company. In order to leverage the Zendesk FAQ software efficiently, you will need to know what your customers are asking for. Zendesk’s extensive knowledge base includes the articles that the customers are visiting and commenting on the most. This helps you with everything you need to decide what kind of information you want to include in the FAQs.