Ingest your event data from SatisMeter into RudderStack.
3 minute read
SatisMeter is a customer feedback collection tool. It helps you derive real-time insights on customer satisfaction and monitor your product’s performance.
This guide will help you set up SatisMeter as a source in RudderStack.
Getting started
Follow these steps to set up your SatisMeter source in the RudderStack dashboard:
Go to your RudderStack dashboard and click Add Source. From the list of Event Streams sources, select SatisMeter.
Assign a name to your source and click Continue.
Your SatisMeter source is now configured. Note the Webhook URL in the Settings tab:
RudderStack ingests the SatisMeter events after converting them into the RudderStack event format. It also maps the following properties from the SatisMeter event payload to the RudderStack properties:
SatisMeter property
RudderStack property
traits
context.traits
response.user.userId
userId
response.user.id
anonymousId
response.answers
properties.answers
response.pending
properties.surveyPending
response.dismissed
properties.surveyDismissed
response.created
properties.receivedAt
campaign
context.campaign
event
survey${event}
response.category
properties.category
response.location
context.location
response.user.deleted
context.traits.userDeleted
response.user.groups
traits.groups
response.device
context.device
response.language
context.locale
response.referrer
context.page.referrer
How RudderStack creates the event payload
This section details how RudderStack receives the data from SatisMeter source and creates the resulting payload.
A sample payload sent by SatisMeter is shown below:
{"response":{"id":"63767499ca6fb1b7c988d5bb","created":"2022-11-17T17:51:21.764Z","rating":5,"feedback":"Many things to improve","dismissed":false,"pending":false,"answers":[{"label":"How likely are you to recommend us to your friends and colleagues?","id":"7ddb22b0-64a8-11ed-a4c7-b3bed73771cd","value":5,"name":"SM_rating","type":"scale","metric":"nps"}],"category":"detractor","score":-100,"user":{"id":"63766fbb7ac7b72676145338","name":"Alex Keener","email":"alex@example.com","userId":"No response","deleted":false,"groups":{"group1":"groupId"},"traits":{"createdAt":"2022-10-15T05:41:06.016Z","custom":{"key1":"v1","key2":"V2"},"email":"alex@example.com","name":"Alex Keener"}},"device":{"os":"macOS","type":"desktop"},"location":{"country":"IN","countryName":"India","region":"","city":"","short":"India","long":"India"},"referrer":"http://127.0.0.1:5500/testSm.html","method":"In-app","language":"en","project":"6372247a764986ebee62bf66","campaign":"6373271b764986ebee62bfca"},"traits":{"createdAt":"2022-10-15T05:41:06.016Z","custom":{"key1":"v1","key2":"V2"},"email":"alex@example.com","name":"Alex Keener"},"campaign":{"id":"6373271b764986ebee62bfca","name":"NPS Survey"},"event":"completed"}
RudderStack transforms the above payload into the following track payload:
{"event":"Survey completed","anonymousId":"63766fbb7ac7b72676145338","context":{"library":{"name":"unknown","version":"unknown"},"traits":{"createdAt":"2022-10-15T05:41:06.016Z","custom":{"key1":"v1","key2":"V2"},"email":"alex@example.com","name":"Alex Keener""userDeleted":false},"locale":"en","campaign":{"id":"6373271b764986ebee62bfca","name":"NPS Survey"},"integration":{"name":"SATISMETER"},"location":{"country":"IN","countryName":"India","short":"India","long":"India"},"device":{"os":"macOS","type":"desktop"},"page":{"referrer":"http://127.0.0.1:5500/testSm.html"}},"integrations":{"SATISMETER":false},"type":"track","traits":{"groups":{"group1":"groupId"}},"userId":"No response","properties":{"category":"detractor","answers":[{"label":"How likely are you to recommend us to your friends and colleagues?","id":"7ddb22b0-64a8-11ed-a4c7-b3bed73771cd","value":5,"name":"SM_rating","type":"scale","metric":"nps"}],"surveyDismissed":false,"surveyPending":false,"receivedAt":"2022-11-17T17:51:21.764Z"}}
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