Ingest your event data from Olark into RudderStack.
3 minute read
Olark is a cloud-based live chat platform that lets you connect your business with customers in an effective and timely manner. It provides various features like automated messages, team management, real-time reporting, searchable transcripts, and more.
Getting started
Follow these steps to set up your Olark source in the RudderStack dashboard:
Go to your RudderStack dashboard and click Add Source. From the list of Event Streams sources, select Olark.
Assign a name to your source and click Continue.
Your Olark source is now configured. Note the Webhook URL in the Settings tab:
Enter the webhook URL (obtained in step 3) in Olark by following the steps mentioned in the Olark Webhook integrations guide.
Finally, click Save.
Event transformation
RudderStack ingests the Olark events after converting them into the RudderStack event format. It also maps the following properties from the Olark event payload to the RudderStack properties:
Olark property
RudderStack property
visitor.id
userId
visitor.fullName
name
visitor.phoneNumber
phone
visitor.emailAddress
email
visitor.city
city
visitor.region
region
visitor.country
country
visitor.operatingSystem
context.browser.name context.browser.version
visitor.referrer
context.page.referrer
visitor.conversationBeginPage
traits.countryCode
visitor.ip
context.ip
visitor.organization
traits.organization
items
properties.items
tags
properties.tags
visitor.chat_feedback
traits.chat_feedback
operators
properties.operators
groups.id
groupId
groups.kind
properties.kind
groups.name
traits.name
kind
event
visitor.kind
traits.kind
How RudderStack creates the event payload
This section details how RudderStack receives the data from Olark source and creates the resulting payload.
A sample payload sent by Olark is shown below:
{"kind":"Conversation","id":"NOTAREALTRANSCRIPT5LGcbVTa3hKBRB","manuallySubmitted":false,"items":[{"kind":"MessageToVisitor","nickname":"Olark operator","operatorId":"6208911878914048","timestamp":"1473774819.263083","body":"Hi from an operator"},{"kind":"MessageToOperator","nickname":"Returning Visitor | USA (San Francisco, CA) #7617","timestamp":"1473774821.411154","body":"Hi from a visitor","visitor_nickname":"Olark Visitor"}],"tags":["test_example"],"visitor":{"kind":"Visitor","id":"NOTAREALVISITORIDS5LGl6QUrK2OaPP","fullName":"Olark","phoneNumber":"5555555555","emailAddress":"support+integrationtest@olark.com","ip":"","city":"San Francisco","region":"CA","country":"United States","countryCode":"US","organization":"Visitor Organization","browser":"Internet Explorer 11","operatingSystem":"Windows","referrer":"http://www.olark.com","conversationBeginPage":"http://www.olark.com","chat_feedback":{"overall_chat":4,"responsiveness":5,"knowledge":4,"friendliness":5}},"operators":{"6208911878914048":{"kind":"Operator","id":"6208911878914048","nickname":"integration","emailAddress":"integration-accounts@rudderstack.com","username":"integration-accounts-92750bc547"}}}
RudderStack transforms the above payload into the following payload:
{"type":"track","event":"Conversation","traits":{"organization":"Visitor Organization","chat_feedback":{"knowledge":4,"friendliness":5,"overall_chat":4,"responsiveness":5}},"userId":"NOTAREALVISITORIDS5LGl6QUrK2OaPP","context":{"os":{"name":"Windows"},"page":{"url":"http://www.olark.com","referrer":"http://www.olark.com"},"traits":{"city":"San Francisco","name":"Olark","email":"support+integrationtest@olark.com","phone":"5555555555","region":"CA","country":"United States"},"browser":{"name":"Internet Explorer","version":"11"},"library":{"name":"unknown","version":"unknown"},"integration":{"name":"Olark"}},"rudderId":"62b1b505-2826-4e08-a266-dd64ba9f36b7","messageId":"a98d637b-7e9b-44c3-a0fe-90a50823c7ba","properties":{"tags":["test_example"],"items":[{"body":"Hi from an operator","kind":"MessageToVisitor","nickname":"Olark operator","timestamp":"1473774819.263083","operatorId":"6208911878914048"},{"body":"Hi from a visitor","kind":"MessageToOperator","nickname":"Returning Visitor | USA (San Francisco, CA) #7617","timestamp":"1473774821.411154","visitor_nickname":"Olark Visitor"}]},"integrations":{"Olark":false}}
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