Vitally
Send data from RudderStack to Vitally.
Vitally is a customer success platform for B2B SaaS companies that wraps your unified customer data with powerful analytics, alerts, and workflows to help you build successful customers.
Connection compatibility
Destination info |
---|
- Status: Generally Available
- Supported sources:
Android,
iOS
,
Web,
Unity,
AMP
,
Cloud,
Warehouse,
React Native
,
Flutter,
Cordova,
Shopify
- Refer to it as VITALLY in the Integrations object.
|
Connection modes
|
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Source | Cloud mode | Device mode | Hybrid mode |
---|
AMP | | | |
Android | | | |
Cloud | | | |
Cordova | | | |
Flutter | | | |
iOS | | | |
React Native | | | |
Shopify | | | |
Unity | | | |
Warehouse | | | |
Web | | | |
Supported message types |
---|
Source | Identify | Page | Track | Screen | Group | Alias |
---|
Cloud mode |
---|
Supported sources | | | | | | |
Get started
Once you have confirmed that the source platform supports sending events to Vitally, follow these steps:
- From your RudderStack dashboard, add a source. Then, from the list of destinations, select Vitally.
- Assign a name to the destination and click Continue.
Connection settings
To successfully configure Vitally as a destination, you will need to configure the following settings:
- API Key: Enter your Vitally API key. For more information on obtaining the API key, refer to the FAQ section below.
Identify
The identify
call lets you identify a user and associate them to their actions. It also lets you record any traits about them like their name, email, etc.
A sample identify
event is shown below:
rudderanalytics.identify('1hKOmRA4GRlm', {
name: 'Alex Keener',
email: 'alex@example.com',
avatar: 'https://example.com/avatars/alexkeener.webp',
role: 'CEO'
});
Vitally uses the information from the identify
calls to consolidate the user profile. Also, you can use the traits for sorting and filtering users within an account.
You can view the following identify
traits in the Vitally dashboard:
Trait | Description |
---|
name | Sets the username in Vitally. |
email | Sets the user’s email. |
avatar | Displays the user’s avatar in the Vitally dashboard. |
Track
The track
method lets you capture user events along with the properties associated with them.
A sample track
call is shown below:
rudderanalytics.track('Enabled Slack Integration', {
channel: '#support'
})
Vitally uses the track
calls to track and analyze the account’s (user’s) engagement with your product. It provides out-of-the-box analysis for your events and the ability to define your own custom metrics on top of them, for example, Success Metrics and Elements.
Group
The group
call lets you link an identified user with a group like a company, organization, or an account.
A sample group
call is shown below:
rudderanalytics.group("group01", {
name: "Initech",
industry: "Technology",
plan: "enterprise",
mrr: 2000
});
Vitally uses the group
events to maintain a picture of the account. It adds any group traits to the account which you can use to analyze your customer base as a whole. You can view a customer’s traits on their dashboard, use these traits for sorting and filtering, configure rules to automate your customer success process, and much more.
RudderStack sets the group trait name
as the account name in the Vitally dashboard.
FAQ
Where can I find the Vitally API key?
- From your Vitally dashboard, go to Account Settings > Product Data integrations list.
- Select and enable the RudderStack integration. You will find the API key listed here.
Questions? Contact us by email or on
Slack