Send your event data from RudderStack to SnapEngage.
4 minute read
SnapEngage is an enterprise chat platform. It offers chatbots and live chat integrations to drive conversions, reduce response times, and increase customer satisfaction.
RudderStack supports SnapEngage as a destination where you can seamlessly send your event data.
In the web device mode integration, that is, using JavaScript SDK as a source, RudderStack loads the SnapEngage native SDK from the https://storage.googleapis.com/ domain.
Based on your website’s content security policy, you might need to allowlist this domain to load the SnapEngage SDK successfully.
Get started
Once you have confirmed that the source platform supports sending events to SnapEngage, follow these steps:
From your RudderStack dashboard, add a source. Then, from the list of destinations, select SnapEngage.
Assign a name to the destination and click Continue.
Connection settings
To successfully configure SnapEngage as a destination, you will need to configure the following settings:
Widget ID: Enter your SnapEngage widget ID.
For more information on obtaining your SnapEngage widget ID, refer to the FAQ section below.
Record Live Chat Events: Enable this setting to allow RudderStack to automatically record your SnapEngage Live Chat events as track events.
Update Event Name in track call: If Record Live Chat Events is enabled, enable this setting to update the event names in the track call.
Mapping to update the Event Name in track call: Use this setting to map the standard SnapEngage events with your custom event names.
Client-side Events Filtering: This setting lets you specify which events should be blocked or allowed to flow through to SnapEngage.
The following table lists the mappings between the RudderStack and SnapEngage properties:
RudderStack property
SnapEngage property
Data type
Presence
traits.email / context.traits.email
email
String
Required
traits.name / context.traits.name
name
String
Optional
Track
If you enable the Record Live Chat Events dashboard setting, RudderStack records the SnapEngage Live Chat events based on the user’s interactions and sends them as track events. You can then view and analyze these events using other tools (connected to the same source in RudderStack).
Supported events
RudderStack automatically records and sends the following Live Chat events:
You can also update the standard SnapEngage Live Chat events with custom event names. Enable the Update Event Name in track call dashboard setting in RudderStack and specify the required mapping:
From the mappings set in the above image, RudderStack replaces the event names "Live Chat Conversation Started" and "Live Chat Message Sent"with "User Started Chat" and "Submit" respectively.
FAQ
Where can I find the SnapEngage widget ID?
To get your SnapEngage widget ID, follow these steps:
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