Olark is a cloud-based live chat platform to connect with your customers in an effective and timely manner. It provides various features like automated messages, team management, real-time reporting, searchable transcripts, and more.
Find the open source code for this destination in the GitHub repository.
Once you have confirmed that the source platform supports sending events to Olark, follow these steps:
From your RudderStack dashboard, add a source. Then, from the list of destinations, select Olark.
Assign a name to the destination and click Continue.
Connection settings
To successfully configure Olark as a destination, you will need to configure the following settings:
Site ID: Enter your Olark site ID. This is a required field - RudderStack uses it to initialize the Olark native web SDK.
Group ID: Enter your Olark group ID. For more information on getting this ID, refer to the FAQ section below.
Record Live Chat Events: Enable this setting to allow RudderStack to automatically record your Olark Live Chat events as track events.
Update Event Name in track call: Use this setting to update your track event name.
Mapping to update the event name in track call: Use this setting to map the standard Olark Live Chat events with your custom track event names.
Client-side Events Filtering: This setting lets you specify which events should be blocked or allowed to flow through to Olark. For more information, refer to the Client-side Events Filtering guide.
Use device mode to send events: As this is a web device mode-only destination, this setting is enabled by default and cannot be disabled.
RudderStack maps the following optional user traits to the corresponding Olark properties:
RudderStack property
Mouseflow property
Data type
email
emailAddress
String
traits
custom fields
Object
name firstName + lastName
fullName
String
phone
phoneNumber
String
Track
If you enable the Record Live Chat Events dashboard setting, RudderStack records the Olark Live Chat events based on the user’s interactions and sends them as track events. You can then view and analyze these events using other tools (connected to the same source in RudderStack).
You can also set custom names for your track events and map them to the Olark standard events by enabling the Update event name in track call setting.
RudderStack supports the following standard Live Chat events:
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