Gainsight PX Device Mode Integration

Send events to Gainsight PX using RudderStack device mode.

  •   2 minute read  

After you have successfully instrumented Gainsight PX as a destination in RudderStack, follow this guide to correctly send your events to Gainsight PX in the web device mode.

info

In the web device mode integration, that is, using JavaScript SDK as a source, RudderStack loads the Gainsight PX native SDK from the https://web-sdk.aptrinsic.com domain.

Based on your website’s content security policy, you might need to allowlist this domain to load the Gainsight PX SDK successfully.

Identify

Use the identify call to identify a user in Gainsight PX.

When you send an identify call, RudderStack passes that user’s information to Gainsight PX with userId as the Gainsight PX user ID and the user traits are mapped to the visitor metadata.

A sample identify call is shown:

rudderanalytics.identify("1hKOmRA4el9Z", {
  email: "alex@example.com",
  name: "Alex Keener",
  gender: "Male",
  countryName: "USA",
  countryCode: "US",
  city: "New Orleans",
  score: 100,
  hobbyCustomField: "Painting",
  title: "Doctor",
})

Track

The track call lets you capture user events along with the associated properties.

A sample track call is shown:

rudderanalytics.track("User Tracked", {
  description: "Sample user tracking event",
  status: "Demo",
})

Group

You can use the group call to create or update an account in Gainsight PX.

When you send a group call, RudderStack sets the groupId as the Gainsight PX account ID and maps the group traits to the account metadata.

warning
Your group calls must contain the groupId and traits if you are using your Gainsight PX account data.

A sample group call is shown:

rudderanalytics.group("group18", {
  name: "Sample Group",
  industry: "Online Streaming",
  numberOfEmployees: 10000,
  website: "www.example-group.com",
  cultureCustomField: "customfield01",
})

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