Canny is a customer feedback management tool which captures, organizes, and analyzes product feedback in one place to help you make informed product decisions.
RudderStack supports Canny as a destination to which you can seamlessly send your event data.
Once you have confirmed that the source platform supports sending events to Canny, follow these steps:
From your RudderStack dashboard, add a source. Then, from the list of destinations, select Canny.
Assign a name to the destination and click Continue.
Connection settings
To successfully configure Canny as a destination, you will need to configure the following settings:
API Key: Enter your API key from the Canny dashboard.
Refer to the FAQ section below for more information on getting the API Key.
Event settings
Mapping to trigger Canny Events for the respective Event: Enter the event name and choose the Canny event from the dropdown to be triggered when that event is called.
You can specify multiple Canny Events for one Event Name and vice versa.
RudderStack retrieves the user data using userId or email and uses that information to create post or vote.
A sample track call is shown below:
rudderanalytics.track("Submit",{boardId:"62de88676bc28b44eeef25dd",details:"Require new feature",title:"New Feature",eta:"10.08.2022",priority:"High"})
Property mappings for Create post event
The following table lists the mappings between RudderStack and Canny properties for the Create post event:
This site uses cookies to improve your experience while you navigate through the website. Out of
these
cookies, the cookies that are categorized as necessary are stored on your browser as they are as
essential
for the working of basic functionalities of the website. We also use third-party cookies that
help
us
analyze and understand how you use this website. These cookies will be stored in your browser
only
with
your
consent. You also have the option to opt-out of these cookies. But opting out of some of these
cookies
may
have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This
category only includes cookies that ensures basic functionalities and security
features of the website. These cookies do not store any personal information.
This site uses cookies to improve your experience. If you want to
learn more about cookies and why we use them, visit our cookie
policy. We'll assume you're ok with this, but you can opt-out if you wish Cookie Settings.